Refund Policy

You can request a refund of your unused, unconsumed sessions at any time. We calculate the refund as the value of the sessions remaining in your package (purchased sessions minus sessions already delivered).

• Completed (consumed) sessions and no-show sessions are not refundable, as the time was reserved and delivered.
• Sessions never expire, so there is no pressure to use a package by a deadline.
• Any promotional or bonus sessions granted at no charge are not separately refundable for cash.

For payments made online by card through our gateway (Razorpay), approved refunds are returned to the original payment method. Once we initiate the refund, the time for it to appear on your statement depends on your bank or card issuer, typically within a few business days after processing on our side.

For international bank transfers, our billing team verifies the transfer before your package is activated. Approved refunds on bank-transfer payments are returned to the originating bank account. We may ask you to confirm bank details to process the refund securely.

If you are accidentally charged more than once for the same invoice, the duplicate amount is refunded in full to the original payment method. Our system is designed to reuse a single pending order per invoice to help prevent double charges; if one occurs, contact us and we will resolve it quickly.

If a payment fails or is declined, no package is activated and no charge should stand. Where a bank temporarily holds an authorization for a failed attempt, that hold is released by your bank; if any amount is actually captured in error, we refund it in full.

If Asymptode cannot deliver sessions you have paid for — for example, a mentor is unavailable and no suitable replacement time works for you — we will return the affected session credits to your balance at no cost, or refund them at your request. We handle genuine exceptional circumstances fairly and case by case.

To request a refund, email billing@asymptode.com (or info@asymptode.com) from your registered email with your name and invoice reference. There is no form to fill in and no reason required.

• Timeline. Approved refunds are processed within 10–14 working days. The time to reach your account after that depends on your bank or card issuer.
• Method. Refunds are issued to the original payment method wherever possible.